FAQs

SHIPPING POLICY

1. When will my order ship?

All orders are processed and shipped out within 48 hours of purchase. If you did not receive your order after 14 days of your purchase, please fill out the contact us form with your order number.

- Standard Shipping: 4-7 Business Day Transit Time

- Priority Shipping: 2-3 Business Day Transit Time

2. I entered the wrong shipping information. What can I do?

Don't worry! Please fill out the contact us form with your order number and correct mailing information. If your order has already been processed and shipped, we can no longer make changes.

3. My package was damaged/stolen. What can I do?

Unfortunately after we provide you with the tracking number and ship out your order it becomes the responsibility of USPS to safely deliver to you. Please contact your local USPS with the tracking information.

RETURN & EXCHANGE POLICY

1. What is the return policy?

Please contact us within 7 calendar days of delivery of your order with your return inquiries along side your order number. Your item(s) need to have the order number provided from our site. We accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. We do not accept returns for final sale items or 3rd party retailers.

You can now start a return by purchasing a label to:

Aluvie

12105 Alberta Drive

Los Angeles, CA 90230

*Please note that we do not currently generate return labels for any orders. Customers are responsible for return shipments and costs.